Frequently Asked Questions
Answers to common questions from property managers, building teams, and service partners.
Do I really need an emergency elevator phone?
Yes. Most states require emergency elevator communication or two-way communication with emergency services. This communication must also be accessible to individuals with disabilities to meet ADA standards. Without a working system, your elevator may fail inspection.
How do I know if my elevator and elevator phones are ADA-compliant?
ADA compliance requires accessible two-way communication and specific design standards such as proper button size, placement, braille markings, and audible signals. Elevator dimensions and door timing also play a role. This is a general overview—LiftCom Services can help review your setup and identify any issues.
Is the Mobile Connect 2 ADA-compliant?
Yes, the Mobile Connect 2 is designed to meet ADA, ASME, and FCC connection requirements when properly installed.
What is POTS?
POTS stands for “Plain Old Telephone Service,” referring to traditional copper phone lines. These lines provide both power and connectivity, but they are being phased out and are becoming less reliable and more expensive over time.
Is the Mobile Connect 2 compatible with my current telephone?
Yes, Mobile Connect 2 works with most existing elevator phone systems. It connects your building’s internal wiring to a cellular network for reliable communication.
Can I save money by switching to a cellular gateway?
In many cases, yes. Switching away from traditional POTS lines can reduce costs significantly—often by 40–70% depending on your setup.
What are your service areas?
LiftCom Services currently provides service throughout Riverside County, San Bernardino County, and San Diego County.
Do you offer a warranty on the Mobile Connect 2?
LiftCom Services offers warranty options depending on the equipment and service agreement. Contact us for details specific to your project.